1. Order Processing
Orders are usually processed within 1–3 business days, Monday through Friday, excluding weekends and holidays.
Orders are not normally processed or shipped on weekends or public holidays.
During busy periods, sales, or promotions, processing may take a little longer. If there is a significant delay, we will do our best to keep you informed.
2. Where We Ship
We currently ship to addresses within the continental United States only.
At this time, we do not ship to:
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Alaska
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Hawaii
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U.S. territories
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P.O. boxes where carrier restrictions apply
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Military addresses
If an order is placed with an address outside our available shipping area, we may need to cancel the order and issue a refund.
3. Shipping Time
After your order has been processed and shipped, standard delivery generally takes:
7–10 business days
Delivery times are estimates and are not guaranteed.
Actual delivery may take longer because of factors such as severe weather, carrier delays, holidays, high shipping volumes, or other circumstances outside our control.
4. Order Cut-Off Time
Our daily order cut-off time is:
06:00 PM EST (GMT-05:00)
Orders placed after the cut-off time may begin processing on the next business day.
5. Shipping Cost
We currently offer free standard shipping on orders shipped within our available continental U.S. delivery area.
Any applicable shipping charges, if introduced in the future, will be clearly displayed during checkout before you complete your purchase.
6. Order Tracking
Once your order has been shipped, we will send a shipping confirmation email containing your tracking information.
Please allow up to 24 hours for tracking information to appear or update after the package has been shipped.
If you have not received tracking information or need help locating your package, please contact us.
7. Shipping Address
Please carefully check your shipping information before completing your order.
You are responsible for providing a complete and accurate:
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Name
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Street address
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City
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State
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ZIP code
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Apartment, suite, or unit number when applicable
If you need to change your shipping address after placing an order, contact us as soon as possible.
We will try to update the address if your order has not yet been shipped. However, we cannot guarantee that an address change will be possible after an order enters the shipping process.
Lyleanara is not responsible for delays, returned packages, or delivery problems caused by incorrect or incomplete shipping information provided by the customer.
8. Lost, Damaged, or Delayed Packages
If your package appears to be lost, arrives damaged, or has an unusual delivery delay, please contact us as soon as possible.
We will work with the shipping carrier to investigate the issue and determine the appropriate solution.
Depending on the circumstances and applicable policies, we may offer a replacement, refund, or another appropriate resolution.
Please keep any packaging and damaged items if your order arrives damaged, as they may be needed during an investigation.
9. Delivery Delays
Although we work with reliable shipping carriers, some delays are outside our control.
Possible causes include:
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Severe weather
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Natural disasters
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Public holidays
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Carrier disruptions
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High shipping volumes
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Transportation problems
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Incorrect or incomplete addresses
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Other unexpected events
Estimated delivery dates may change when these situations occur.
10. Shipping Restrictions
Some products may be subject to shipping restrictions based on carrier rules or applicable regulations.
If an item in your order cannot be shipped to your address, we will contact you and explain the available options.
11. Customer Responsibilities
To help ensure a smooth delivery, customers are responsible for:
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Providing accurate shipping information
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Checking order confirmation details
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Monitoring tracking information
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Being available to receive deliveries when necessary
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Contacting us promptly about shipping problems
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Reporting damaged or missing packages as soon as possible
12. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping services, carriers, delivery areas, or business practices.
Any updates will be posted on this page with a revised “Last Updated” date.
13. Contact Us
If you have questions about shipping, delivery, tracking, or your order, please contact our customer support team.
Lyleanara
Email: support@lyleanara.shop
Phone: +1 (209) 816-6354
Customer Support Hours: Monday–Friday, 9 AM–5 PM EST
Address:
2101 3rd Ave S
Birmingham, AL 35233
USA
We’re happy to help with any shipping questions or concerns regarding your order.